Terms and Conditions
Ivory Rose Lingerie’s registered address is 5 Princess Avenue, March, Cambridgeshire, PE15 9SQ. Our VAT number is 247976843. All prices are inclusive to VAT.
Our email address is: [email protected]
Terms of Sale
This page tells you the legal terms and conditions (T&C’s) on which we sell any items on the site to you. Please note these T&C’s only apply to the purchase of items on the site.
Please ensure to read these T&C’s carefully and make sure that you understand them before ordering any items from the sites. By placing an order, you confirm your acceptance of these T&C’s.
You should print a copy of these T&C’s or save them to your computer for future reference.
These T&C’s can be amended from time to time. Every time you wish to order items, please check these T&C’s to ensure you understand the T&C’s which will apply at that time.
We reserve the right to amend these T&C’s from time to time. These T&C;s were most recently updated on 1st September 2016.
The contract is formed between you and us through:
-Our shopping pages will lead you through the steps needed to take to place an order with us. Our order process allows you to check and amend any errors before entering checkout
-Please take the time to check the details of your order at each stage of the order process and before clicking “Pay for my order”, as you will not be able to make any changes to your order after this point.
-After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us.
-We will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched. The contract between us will only be formed when we send you the dispatch confirmation.
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an item in these circumstances, we will inform you of this by email. If you have already paid for the items, we will refund you the full amount including any delivery costs charged as soon as possible.
Items on the site
Images of the items on the site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the items. Your items may vary slightly from those images.
All sizes and measurements of items are approximate; however, we do make every effort to ensure they are as accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible. We reserve the right to refuse orders where information about items has been mis-published, including without limitation prices and promotions.
All our items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend on using any items in a business or public environment.
We take all reasonable care to ensure that the prices of items are correct at the time when the relevant information is entered onto the sites.
Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the site are only applicable for items purchased on the site and not through any other source.
The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.
Please note that whilst we take utmost care in ensuring the content on the site (including descriptions of the items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the site that may contain errors or inaccuracies.
Price and Payment
The price payable for the products shall be as shown on the Ivory Rose Lingerie website. Prices advertised on the website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the website and shall not be deemed to be made until we have received cleared funds in respect of the full amount stated in the order.
Prices are subject to change without notice but changes will not affect orders which we have already accepted.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly prices. We are under no obligation to provide the product to you at the incorrect price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for all products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal. We are SSL Certified so your payment details will be safe and secure.
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Only one promotion code can be used per order.
All items ordered remain our property until we receive full payment from you.
You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. Please see Shipping and Returns page for further information on prices.
Delivery charges will be applied in addition to the prices for the items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen.
Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment f such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to delivery your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (ie. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
If you change your mind about any items purchased you can return them to us (except knickers due to hygiene reasons) withing 14 days of the order being delivered to you, provided:
-The items are unworn and unwashed (and there are no signs of transfer of any make up or other stains).
-The items have all tags attached and are returned with correct dispatch and order information.
We will refund the price that you paid for the items taking into account any discounts of promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the items.
The above does not affect your statutory rights.
Discount Code Terms and Conditions
Discount codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property and are not transferable. There is no cash alternative. We reserve the right to withdraw and refuse or restrict discount codes and related offers on any order at any time.
If you are a consumer, you may only purchase items from the site if you at least 16 years old. Otherwise a parent or guardian must purchase items from the sites for you.
You agree not to use any items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the items for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase items from the site. Nothing in these terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot exclude or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
When you purchase items from us, the contract formed is between you and use. No other person shall have any rights to enforce any of its terms, whether under the contracts (Right of Third Parties) Act 1999 or otherwise.
Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms are governed by English law. This means your use of the sites and any contract for the purchase of items through the sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out of these terms or your use of the sites.
If you have any questions about our Terms or sites please email us at [email protected]
We reserve the right to close/disable an account if you are considered to be using proxy IPs (Internet Protocol Addresses) in order to attempt to hide the use of multiple accounts, or your use disrupts the services we provide in any way or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Limitation on Liability
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the services or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the services or use of or reliance on any content displayed on the services.
Please note that we only provide the services for domestic and private use. You agree not to use the services for nay commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the services or to your downloading of any content on the services, or on any website linked to the services.
We do not guarantee that the services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access the services. You should use your own virus protection software.
You must not misuse the services.
You must not, in relation to the services: introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful or in breach of confidence or is any way offensive or obscene attack the site via a denial-of-service attack or a distributed denial-of service attack; commit or encourage a criminal offence; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights (including without limitation intellectual property rights); send any unsolicited advertising of promotion material/”spam”; attempt to affect the performance or functionality of any computer facilities access through the site hack into any aspect of the services; and/or corrupt data. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use of the services will cease immediately.
You must not sure the service for any commercial purposes (including without limitation using automated systems or software to extract data from the services) without our prior written consent.
These terms, their subject matter and their formation, are governed by English law. You and we both agree that the English courts will have non-exclusive jurisdiction to settle any disputes arising out of or in connection with the services.