Welcome to our lingerie FAQ page
We answer some of your most common questions and queries.
Yes, we certainly do! Here at Ivory Rose we are more than happy to help with any questions relating to bra fitting, bra styling or any size measurement problems you may have. After all we are the experts…
You can contact our customer service team by emailing [email protected] or get in touch by our Facebook Messenger tab which is located on the lower right hard corner of the website.
We also have an amazing blog “Our Famous 6 Bra Shapes” which explains each of our bra blocks in more detail and gives you a better understanding on how they fit.
It’s amazing that Ivory Rose is not just seen in the UK, but all over the world. We have so many international customers asking to convert their current bra size into the correct UK bra size.
We do in fact offer a Bra Fitting Guide on our website which has the ultimate, easy to read, measurement chart converting all International back and cup sizes to their related UK size. https://ivoryroselingerie.co.uk/bra-fitting-fuller-bust/
We are all about the DD-G cup customer.
As a brand we offer 30DD-42G on our website however we are also stocked on platforms such as ASOS.com where we offer up to a 48G.
Knicker sizes 6-18
All of our orders are sent out via Royal Mail from our UK warehouse.
UK orders are sent out via Royal Mail 48 hours (2 working days) as standard and Non-UK orders are sent out via Royal Mail International Business Parcel Tracked & Signed (5-7 working days).
Check out our Shipping and Returns page for prices on non-UK orders.
Do not panic – there must be an explanation!
We count delivery times as working days (Monday-Friday, excludes weekends and bank holidays) from the date of dispatch.
You can see your order status by login in to your Ivory Rose account via the website.
For UK customers from date of dispatch we say to allow 2-4 workings days and for non-UK customers from date of dispatch we say to allow 5-7 working days.
It is very rare that an order can get lost in the post however we do ask for all customers to get in contact if it has been later than 10 working days. We will then get in contact with Royal Mail to investigate further.
For all UK customers we offer free returns.
We add a pre-paid returns label into your order box, which you simply apply to the front of your parcel and drop off at your local Post Office when need be.
You can return any item for a refund within 14 days of receiving your original order.
Non-UK returns needs to be posted back to the below address:
Ivory Rose Lingerie Limited/3 Ways Box Shop
Unit 3 Brookfield Trade Park
1210 Lincoln Road
Check out our Shipping and Returns page with all instructions on how to return your items.
Wooops, this is not something we want our customers to experience and we can assure you our warehouse team work extremely hard in making sure all orders are labelled up correctly.
If you have received an item that is not correct, please send a clear photo to us at [email protected] along with your invoice details and we can investigate this further. We will always send out the correct item as a replacement if it’s still in stock.
Unfortunately, you cannot return Ivory Rose items that you have bought on any other website that stocks Ivory Rose. We only accept returns from customers who have purchased directly from our website.
We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, and American Express) and PayPal.
When you have added all your items to your basket, open the cart and there is a box which has ‘Have a promotional Code’. This is before you go to the checkout. Please note only valid promotional codes will be accepted.
Of course! All you need to do is email us at [email protected] with your order number and we will ensure your order is amended before it is dispatched. Any orders that have already been dispatch, cannot be amended.
If part of your order is out of stock, you will be emailed and issued a refund for the out of stock items.
In the unlikely event that your items are faulty, please email us at [email protected] sending a photograph along with your order number and our customer services team will ensure a replacement is sent out.